The Leading Online Telephone Triage Software for Nurses
Easy-to-use, seamless software, trusted by over 1000 organizations worldwide.
On-screen triage checklist for enhanced patient safety
Evidence-based care advice for consistency
Patient data stays in your EHR for security
Documentation auto-generated for productivity
World-Class Decision Support for Telephone Triage Nurses
See How It Works
Nurses Are The Real-Life Superheroes of Healthcare
But even superheroes need a sidekick. Nurses work tirelessly to achieve optimal patient outcomes, particularly in the demanding field of telephone triage. ClearTriage steps in as that reliable ally, offering the support every healthcare hero deserves.
The AAACN recommends the use of tools like ClearTriage to support the nurse telephone triage process.
A Comprehensive Telephone Triage Support Tool
Select a Protocol
ClearTriage makes it easy for nurses to quickly select the most appropriate telephone triage protocol. After capturing an initial assessment note, the nurse simply enters the chief complaint to search for a protocol. With instant access to up-to-date clinical resources including first aid information, initial assessment questions, and background information on the selected symptom, nurses have all of the information they need to begin their triage.
Assess Using the Checklist
Once the nurse has selected one of the hundreds of Schmitt-Thompson protocols, they use the triage questions as a checklist to thoroughly assess the patient and quickly determine the most appropriate disposition (such as Go to ED, See Provider Today, or Home Care). The checklist allows the nurse to safely and consistently rule out potential complications, then get the patient to the right care at the right time.
Provide Care Advice
Telephone triage often includes patient education. ClearTriage and the Schmitt-Thompson protocols make this easy with care advice that the nurse uses to educate the caller including warning signs that would be reasons to call back. Optionally, the nurse can reinforce the teaching with a care advice handout that can be emailed or texted to the caller.
Document the Call
At the end of the triage call, the nurse copies and pastes a call note from ClearTriage into their EHR or call management system, saving the nurse time and making documentation a breeze. ClearTriage’s copy and paste mechanism is being used with more than 100 EHRs with no IT integration required.
Office Hours Pricing Plans
CLEARTRIAGE PEDS
$49mo/user
Per Concurrent User*
Or $529 per year per user. Save $59 when you pay annually!
Includes 262 Pediatric Triage Protocols
CLEARTRIAGE ADULT
$49mo/user
Per Concurrent User*
Or $529 per year per user. Save $59 when you pay annually!
Includes 264 Adult Triage Protocols
CLEARTRIAGE FAMILY
$69mo/user
Per Concurrent User*
Or $749 per year per user. Save $79 when you pay annually!
Includes 526 Adult and Pediatric Triage Protocols
*Pricing based on the number of telephone triage nurses (or other staff) using ClearTriage at the same time.
ClearTriage also offers After Hours pricing for evening or overnight calls.
Three Ways to Get Started
Take a Self-Guided Tour of ClearTriage
No email or sign-up required, walk step-by-step through a sample call, and even append notes to a test patient in your own EMR!
Tour the Software at Your Own Pace
Free Trial – Experience ClearTriage Risk-Free
Start enhancing patient care TODAY with unlimited access to everything ClearTriage has to offer.
Schedule a 1-on-1 ClearTriage Demo
Spend time exploring ClearTriage with a knowledgeable member of our team in a personalized webinar demo.
Why Our Customers Love ClearTriage
Easy to Use
Carefully designed for ease of use, ClearTriage lets triage nurses focus on the patient rather than on the software they are using.
Safe and Efficient
Nurses can confidently handle calls using the evidence-based and peer-reviewed Gold Standard Schmitt-Thompson protocols.
Customizable
ClearTriage is highly customizable and can be modified to meet your organization's needs - change the protocol questions, care advice, dispositions, and more!
Schmitt-Thompson Clinical Content
Access over 500 protocols covering a wide range of symptoms and conditions, providing comprehensive triage assessments and relevant care advice.
Annual Clinical Updates
Stay current with yearly Schmitt-Thompson Clinical Content updates, ensuring access to the latest guidelines for patient assessment and care.
Training and Support
Master ClearTriage quickly with ongoing support from our dedicated team, empowering nurses to navigate the platform with confidence.
Works with Any EHR
Compatible with any EHR without waiting for IT. Our simple copy and paste mechanism is used with over 100 EHRs. Additional integration options available if your team uses custom software.
Comprehensive Reporting
Generate detailed reports on triage calls with ClearTriage, offering insights into call volumes, patient demographics, and outcomes for performance evaluation and improvement.
What are the Schmitt-Thompson protocols?
The Schmitt-Thompson protocols are the most widely used telephone triage protocols, relied on by nurses and call centers to handle over 25 million calls a year. Developed by Dr. Barton Schmitt and Dr. David Thompson, the protocols are evidence-based and peer reviewed annually to ensure their accuracy.
The AAACN recommends the use of clinical decision support tools such as ClearTriage to support the telephone triage process and enhance the consistency and efficiency of calls.
Meet the Authors
What Healthcare Professionals Are Saying About ClearTriage
“ClearTriage has been a great tool for training new nursing staff to phone triage and an efficient way for seasoned nursing staff to document a call and advice provided with minimal typing. The training materials outline not only how to use ClearTriage but phone triage concepts & suggested phrasing formats. The manual is outstanding; we provide new nursing staff members a copy. ClearTriage has been the easiest 3rd party product we have used through Athena. I recommend it for any pediatric office.”
Bernadette Canning, Practice Manager
Children’s Medical Group
“ClearTriage is an incredible tool that allows our clinical staff to have access to evidence-based protocols and document interactions with our families efficiently. The rationales throughout the protocols have been a valuable training tool for new staff. Our providers appreciate the ability to customize protocols and the updates that are pushed out periodically. It has been a wonderful addition to our practice.”
Amber Lovell, MSN, RN, CPN, Clinic Manager
Apex Pediatrics
“Our call center is fairly new but very robust as we serve over 50,000 patients! We currently have 6 extremely well-seasoned nurses that work in the call center and triage all day. Since we implemented ClearTriage software it has streamlined our workflows and processes which has created a higher standard of care for our patients! We have been extremely satisfied with this product that offers evidenced-based protocols and is seamless to use, our nurses could not live without it!”
Kathleen Sarmento, BSN, RN, Director of Nursing
Santa Rosa Community Health
“ClearTriage provides clear, accurate information that is easy to access while on the phone with a parent. ClearTriage has taken the guess work out of my phone triage, simplified my day and given me confidence.”
Kim Carter, RN
The Youth Clinic
“ClearTriage is a phenomenal program that has streamlined our approach to triage as well as made it more consistent. The result is that we can work faster and with greater accuracy which is beneficial to both the clinic and the patient. Plus the education and handouts reduce the likelihood that patients will call back because they get very clear home care advice and reasons to call back.”
Laura, RN, Call Assist Center
The Everett Clinic
“We chose ClearTriage to provide protocols for the nurses in my after hours telephone triage company. We service over 750 pediatricians nationwide so it was imperative that we have a service that was reliable and could integrate into our current system. ClearTriage exceeded my expectations and my only regret is that I didn’t find them sooner. You will not find a company that offers the level of service that they provide. They go above and beyond and truly care about their product.”
Julie Ortiz, RNC-TNP, President and CEO
Triage 4 Pediatrics
“ClearTriage has proven to be an invaluable asset to our program, demonstrating exceptional functionality and ease of use for our nursing staff. Our nurses have a lot of confidence in the reliability of the protocols it employs. Honestly, we couldn’t be happier.”
Jennice Massana, MSN, RN, Vice President Operations
CarivaCare