Posts by Dave Schmitt
Generative AI and ClearTriage: Enhancing Nurse Triage Without Losing the Human Touch
July 22, 2025
Generative AI and large language models (LLMs) are revolutionizing healthcare. From clinical documentation to virtual assistants, these tools promise faster workflows and deeper insights. But how do you harness that…
Nurse Triage Protocols for Your EHR
November 26, 2024
Nurse telephone triage notes should be stored in a secure, HIPAA-compliant electronic health record (EHR) system or other secure, digital documentation platform. Storing triage notes securely and in an organized…
ClearTriage Quick Links
December 6, 2023
Do you want to make it easier for your nurses to sign in to ClearTriage, eliminating the need for them to remember and type in your shared Account ID and…
Nurse Telephone Triage and COVID-19 Protocols
September 13, 2022
ClearTriage and Schmitt-Thompson Clinical Content responded quickly to the COVID-19 pandemic early in 2020, providing nurse telephone triage protocols for COVID-19 for all ClearTriage customers and a free version of…
COVID-19 Nurse Telephone Triage – Learning from the Data
April 9, 2020
The COVID-19 pandemic has resulted in significant changes in the volume and types of calls received by telephone triage nurses. In this article we share an analysis of how those…
How Many ClearTriage Subscriptions Do I Need?
November 19, 2019
In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of…
Symptom Checkers and Nurse Telephone Triage
March 15, 2019
More than 80% of Internet users have searched for health-related information. They’re checking on symptoms, trying to figure out what to do or where to go. Nurse telephone triage meets…
Telephone Triage – How Does Your Practice Measure Up?
August 2, 2017
How does the breakdown of telephone triage call dispositions in your office compare with that of your peers around the country? And how do the protocols you use most frequently…
Why “Easy” Matters
August 27, 2016
Have you ever noticed how some technology seems to just be naturally easy to use? Maybe it’s your phone, your television or a favorite program on your computer. On the…
Telephone Triage Protocols – Script or Checklist?
March 28, 2016
Part of my job is to demo ClearTriage to interested nurses, providers and administrators. I’ll often say something like, “as you know, the Schmitt-Thompson telephone triage protocols are meant to…