Posts by ClearTriage
An Inside Look at the Adult Telephone Triage Guidelines with Dr. Gary Marks
21 May at 12:52 pm
In this webinar, Dr. Gary Marks, DO, Clinical Informaticist and Medical Editor of the Adult Telehealth Triage Guidelines for Schmitt-Thompson Clinical Content, shares an inside look at how the adult…
Top Telephone Triage Protocols of 2025
17 Feb at 1:48 pm
As we welcome 2026, it’s the perfect time to look back at the most utilized ClearTriage telephone triage protocols of 2025. Continuing from our analyses of the top protocols in…
Telehealth Nursing: It’s More Than a Question and a Click
13 Feb at 12:48 pm
In this webinar, Kathryn Koehne, DNP, RN, AMB-BC, C-TNP explored the deeper dimensions of telehealth nursing beyond technology and checklists, with a focus on communication, intuition, person-centeredness, and presence. Drawing…
The Art and Science of Telephone Triage with Liz Greenberg
November 10, 2025
In this webinar, Dr. Liz Greenberg explored the “3 C’s” of effective telephone triage—Context, Connection, and Collaboration—and how they shape the real work that happens in the middle of every…
Insights from a Triage Pioneer: An Interview with Dr. Barton Schmitt
September 18, 2025
In this special session, Dr. Barton Schmitt—the pediatrician, author, and visionary behind the gold-standard Schmitt-Thompson telephone triage protocols—shared the story of how the protocols came to be, how they’ve evolved,…
2025 ClearTriage Clinical Updates
September 15, 2025
As the 2025 clinical update cycle comes to an end, we wanted to take a moment to highlight the changes made this year to the clinical content used in ClearTriage:…
From Idea to Impact: The Story Behind ClearTriage
July 10, 2025
In this special webinar, ClearTriage co-founders Dave Schmitt and Pete Allen shared the story of how ClearTriage came to be—from a simple idea sparked by a real-world challenge to a…
Top Telephone Triage Dispositions of 2024
July 2, 2025
The Schmitt-Thompson nurse telehealth protocols used in ClearTriage are designed to help reduce unnecessary use of high-cost resources like 911 and the ED. But what does that look like in…
An Interview with Julie Ortiz on Building Triage4Pediatrics
June 13, 2025
In our latest 10 for 10 webinar, we had the privilege of sitting down with Julie Ortiz, RN and founder of Triage4Pediatrics, to hear the remarkable story of how her…
Nurse Telephone Triage and Telemedicine Visits
May 18, 2025
Telemedicine visits are an important option when scheduling patient visits with providers. Since triage nurses may recommend a visit type or even directly schedule the patient visit, they often need…
Meet the Nurses Behind the Schmitt-Thompson Protocols
May 7, 2025
In honor of National Nurses Week, this special webinar celebrated the dedicated nurses who contribute their clinical expertise to the development and ongoing refinement of the Schmitt-Thompson protocols used in…
Cecilio Murillo on Connecting Multiple EHRs with Salesforce
April 17, 2025
We’re excited to share this recorded webinar featuring Cecilio Murillo, System Vice President of Ambulatory Access Strategy and Operations at CommonSpirit Health. As the second largest non-profit health system in…
Kathleen Martinez Interview – Listening with Kindness in Triage Calls
March 18, 2025
We’re proud to share this recorded webinar featuring Kathleen Martinez, Clinical Manager of the After Hours Nurse Triage Line at Children’s Hospital Colorado and Past President of the American Academy…
Carol Rutenberg on Nurse Telephone Triage and Decision Support Tools
February 19, 2025
We’re thrilled to share this recorded webinar featuring Carol Rutenberg, a leading expert in nurse telephone triage. With decades of experience as an author, trainer, and consultant, Carol has shaped…
Meet Dr. David Thompson
January 29, 2025
Listen to our conversation with Dr. David Thompson, Senior Medical Editor and the driving force behind the adult triage protocols used in ClearTriage. In this webinar, we talked about his…
The Nursing Process as the Basis for Telephone Triage
November 27, 2023
A transcript taken from Carol Rutenberg’s video The Nursing Process as the Basis for Telephone Triage. The nursing process is the basic standard of care for our profession, regardless of…
What is Nurse Telephone Triage?
November 14, 2023
A transcript taken from Carol Rutenberg’s video What is Telephone Triage? Telehealth nurses use a variety of different types of modalities to provide care remotely. Under that umbrella of telehealth…
Improving Caller Compliance with the Triage Disposition
July 12, 2022
Disposition Guidance is a new feature designed to improve patient compliance with the nurse’s plan of care. Disposition Guidance helps the nurse provide consistent and clear instructions as to where…
Creating a COVID-19 Screening Form in ClearTriage
December 1, 2021
If your triage nurses are scheduling an in-person visit, do they ask a series of COVID-19 screening questions? If so, you can incorporate this screening process into ClearTriage by creating…
What Do I Know?
January 27, 2021
The following article was originally published in ViewPoint, the official newsletter of the American Academy of Ambulatory Care Nursing. We believe it shows the importance of nurse telephone triage and…
Customizing for COVID-19 Calls
March 19, 2020
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need…
After Hours or Office Hours – Which Protocols Are Right for You?
October 10, 2019
The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will…
Annual Updates Part Two – Your Customizations
October 30, 2018
Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the…
Annual Updates Part One – Publishing is Easy!
October 26, 2018
Dr. Schmitt, Dr. Thompson, and their team release updates to their nurse telephone triage protocols annually based on changes in national guidelines, research reviews, and feedback from users of the…
Tuck-In Calls in Primary Care
July 11, 2018
Does your practice have patients who frequently call over the weekend? Would a decrease in these calls help make the weekend more pleasant for your on-call clinicians? Consider having your…
A Legal Perspective on Nurse Telephone Triage Documentation
March 23, 2018
We were grateful to be able to spend time talking about the legal aspects of documenting a nurse telephone triage call with Barbara Hansen, Legal Nurse Consultant with Medical Resource…
Does Offering Telephone Triage Make Business Sense?
October 11, 2017
In this conversation with Paul D. Vanchiere, MBA of Pediatric Management Institute, we explore the financial implications of practices and clinics offering nurse telephone triage. ClearTriage: It’s exciting to be…
Customer Interview – Advanced Pediatric Associates
June 20, 2017
This interview shares the perspective of Audra Bailey, Clinical Manager in charge of nurse triage at Advanced Pediatric Associates, a large multi-location pediatric practice in the suburbs of Denver. The…
Customer Interview – Privia Health
December 8, 2016
In this interview we talk with Chris Phillips, RN, BSN, CCM, CPHQ and Lead Care Manager for Privia Health’s Care Advice Line. Chris has implemented ClearTriage within 2 large ACOs…
Customer Interview – Sawtooth Mountain Clinic
September 2, 2016
This is the second in a series of articles introducing you to some of our customers. We all learn and grow from sharing in the experiences of others, we hope…
Customer Interview – Forest Hills Pediatric Associates
July 21, 2016
We’d like to start introducing some of our customers and let them share their triage experiences. We hope these interviews will give you insight into different ways people manage telephone…